Order Management Specialist with Italian

Role Summary

Order Management Specialist with Italian

Infosys Czech Republic Sp. z o.o. - Brno - Hybrid 3/2

Recruitment stages

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

Responsibilities

• Your key activities
• Order management (creation/changes)

Supporting customer queries

Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).

• Creating deliveries
• Creation of shipping documents / shipping instructions
• Managing customer disputes (any discrepancies)/ claims/processing return orders
• Orders monitoring from receipt till delivery
• Auditing carrier invoices
• Participation in Process Transition
• Knowledge Management - Creation of SOPs and training of other team members

Requirements

We are looking for a candidate with

• Experience in working with supply chain and/or logistics processes
• Hands-on experience with SAP system (must have)
• English and Italian on min. B2 level (essential for client's communication purposes)
• Ability to create and maintain process documentation
• Participation in process migration projects is considered an asset
• Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them
• Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
• Very good knowledge of Microsoft Excel

Benefits

You can expect from us

• Hybrid Work Model within Brno
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects