Operations team leader MFC Spain

Role Summary

Take full ownership of a BCN Micro-Fulfilment Center, transforming complex supply chain and store logistics into a flawless customer experience. You will build, mentor, and inspire a team of ~30 Front Line Employees and Leads while fostering a culture of continuous improvement through actionable data analysis. Partnering closely with cross-functional teams, you will scale operational efficiency and own the long-term success of the MFC business model.

Responsibilities

THE JOURNEY

• Be owner of part of the MFCs ES OKRs.
• Manage one MFCs of Barcelona (around 30 employees in charge).
• Manage a team of Picker and Couriers. Hire, train and mentor all the Team Members.
• Continuously facilitate analysis and dashboards to give visibility on the performance of the main operational KPIs.
• Develop MFCs business model with a 360º mindset.
• Coordinate all the operations of the MFC, both on the Logistics side and the Store.
• Work with a cross-functional team (Operations, CatMan, Finance, Health and Safety, Procurement…) to achieve quick and flawless execution.
• Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvement.

Requirements

• Min of 3 + yr of experience in fast-paced environments (Logistics, operations, Supply, etc.).
• Ability and experience to manage large work teams and lead changes.
• A data-driven mentality: taking decisions based on data and using good business judgment when necessary.
• You've got good judgment but own up to your mistakes.
• You find smart and elegant solutions to complex, multi-disciplinary problems.
• You're highly agile and thrive in ambiguous environments.
• You are always respectful, kind, and fair. All of your reports speak highly of you as a manager and leader.
• You have an ambition that makes some people think you're crazy while inspiring others.
• You’re an owner, you have a natural bias for action, are always pushing for things to happen, and are objective and deadline-oriented.
• You’ve great communication skills, and ability to engage internal and external stakeholders. English communication is a must.
• An empathetic, inclusive and curious attitude.

Benefits

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

• Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
• So, ready to take the wheel and make this the ride of your life?
• Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.