Operations Support Assistant – Service Center

Role Summary

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Document Analyst to work remotely from San José, Costa Rica with our global client.

Responsibilities

• Primary responsibility (approximately 50% of time; may vary based on operational needs): Independently manage the capture, classification, description, preservation, and safeguarding of electronic records, in accordance with confidentiality, transparency, and quality standards established.
• Maintain, update, and ensure the quality and reliability of archival instruments, repositories, and databases, ensuring records are accurately described and accessible to end users.
• Facilitate timely access to records and actively support the retrieval of information required to comply with the customer's information access policies.
• Coordinate with information technology counterparts to support the maintenance, optimization, and proper functioning of document management and archival systems.
• Contribute to the long‑term preservation of institutional records by applying retention schedules, preservation practices, and safeguarding guidelines.
• Support initiatives and tasks aimed at improving administrative and operational processes applicable to the records management standards and contributes to institutional process optimization.
• Perform other duties aligned with the purpose and scope of the position, as assigned by the supervisor.

Technologies and Tools

• Solid knowledge of records management and archival principles, including classification schemes/filing plans, retention schedules, records lifecycle management, metadata and description practices, and the application of institutional taxonomies.
• Proven experience managing electronic records, including capture/upload processes, metadata definition, quality control, naming conventions, version control, retrieval, and support for internal users.
• Advanced proficiency in Microsoft Office.
• Hands‑on experience with records management systems (e.g., SharePoint, ezShare, Teams or similar platforms).
• Fluency in English and Spanish, both written and oral. Portuguese or French are considered a plus.
• Bachelor’s degree in Archival Science.

A minimum of 4 years of experience in records management.

About the Company

Why NTT DATA ?

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.