Operations Manager

Role Summary

Operations Manager

The person who keeps the business running — building systems, managing teams, and making sure

nothing falls through the cracks.

• Field Details
• Sector Business Operations — Remote Teams / Small Business / Service Companies
• Education University degree required
• Experience 2+ years in an operations or business management role
• AI Fluency Intermediate — uses operations-related AI tools daily
• Rate $10/hr - Max TBD
• Type Full-time · 40 hrs/week OR Part- Time - 20 hrs / week
• Hours Client's business hours — time zone overlap required
• Location Remote · Global
• What They Do
• Systems & Processes
• Build and maintain SOPs so the team knows how to do things the right way
• Spot what's not working and fix it — don't wait to be asked
• Make sure tools and platforms are being used correctly across the team
• Team & People
• Help with hiring, onboarding, and keeping the team on track
• Run team meetings and keep everyone aligned
• Support and guide team members when they need help
• Finance & Vendors
• Track invoices, billing, and vendor payments
• Manage relationships with vendors and service providers
• Keep contracts, licenses, and compliance documents up to date
• Reporting & Results
• Build dashboards and reports that show how the business is doing
• Share clear, simple updates with leadership on a regular basis
• Support planning sessions with data and operational context
• AI Tools in Daily Work
• Use AI to write SOPs, summarize meetings, draft reports, and handle research faster
• Tools expected: Claude, ChatGPT, Gemini — for writing, summarizing, and decision support
• Tools expected: Notion AI, ClickUp AI — for task management, documentation, and planning
• Tools expected: Zapier / Make — for automating repetitive operational tasks
• Tools expected: Google Sheets + AI plugins, Airtable — for dashboards and tracking
• Tools expected: Loom — for async team communication and process walkthroughs
• Tools expected: Slack + AI integrations — for team coordination and follow-up

Requirements

• University degree (any field)
• 2+ years in an operations, business management, or similar role
• English B2+ — written and spoken
• Intermediate AI fluency — uses operations-related AI tools daily, not just occasionally
• Familiar with CRM and project management tools
• Organized, proactive, and comfortable making decisions independently
• Available during client business hours — time zone overlap required

Preferred

• Experience supporting a founder or executive in a remote setting
• Experience managing vendors, contractors, or remote team members
• Familiarity with basic finance tracking — invoices, billing, expenses
• Background in fast-growing or remote-first companies
• Tools & Platforms
• Project management: Asana, ClickUp, Notion, Trello, or similar
• CRM: Go High Level, HubSpot, or similar
• Automation: Zapier, Make, or similar
• Communication: Slack, Zoom, Google Meet
• Productivity: Google Workspace or Microsoft Office
• AI tools: Claude, ChatGPT, Gemini, Notion AI, ClickUp AI
• Reporting: Google Sheets, Airtable, or similar
• Async video: Loom
• 90-Day Success Markers
• All key processes are documented in clear, easy-to-follow SOPs
• A KPI dashboard is live and updated without being asked
• At least one repetitive task has been automated
• Leadership is spending less time on day-to-day operational decisions
• Vendor and finance records are clean and current