Operations Manager (Law Firm)

Role Summary

This is a remote position.

We are seeking an experienced Operations Manager to help build and improve the firm’s operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow.

The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation.

Responsibilities

• Review and assess current operational processes and identify opportunities for improvement.
• Develop and document clear, practical Standard Operating Procedures (SOPs) .
• Build efficient workflows and processes for the firm’s day-to-day operations.
• Create training materials, guides, and other resources for existing staff.
• Develop a structured training program based on the newly established processes.
• Train current staff and ensure they understand and can effectively implement the new procedures.
• Identify gaps, inefficiencies, and areas where processes can be standardized.
• Establish systems that promote consistency, accountability, and operational efficiency.
• Make recommendations to improve overall team performance and workflow.
• Conduct follow-up check-ins after project completion to assess implementation and address any necessary adjustments.

Requirements

• Proven experience as an Operations Manager, Business Operations Manager, Process Improvement Manager, or similar role.
• Previous experience working in a law firm or legal services environment is a strong advantage.
• Strong experience developing and implementing SOPs and operational processes.
• Experience creating training materials and training employees.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to analyze existing workflows and develop practical solutions.
• Comfortable working independently and managing a project from assessment through implementation.

Engagement Structure

• This is a project-based engagement. The selected Operations Manager will be responsible for completing the initial process-development and training project.
• Once the project is completed, the engagement will transition to monthly check-ins to review implementation, address process gaps, and make recommendations as needed.
• We’re looking for someone who can build the system, document it clearly, and teach the team how to use it—not simply manage existing operations.
• If you are experienced in turning complex or inconsistent workflows into clear, repeatable processes, we’d love to hear from you.