Operations Associate

Role Summary

OPERATIONS ASSOCIATE

• Location: NYC (In-Person)
• Compensation: Competitive salary + meaningful equity
• Stage: YC-backed, early-stage

We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

Responsibilities

Build & Scale Operational Processes

• Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
• Document and standardize processes through SOPs, playbooks, and internal tooling
• Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

Metrics & Operational Insight

• Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
• Build dashboards and lightweight analyses to inform product and operational decisions
• Use data to identify trends, surface risks, and prioritize improvements

Customer-Facing & Implementation Work

• Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
• Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
• Gather customer feedback and translate it into actionable operational or product enhancements

Cross-Functional Execution

• Support customer implementations from kickoff through go-live and steady state
• Partner closely with product and engineering to operationalize new features and workflows
• Serve as the connective tissue between customers and internal teams to ensure smooth execution

Requirements

• 1–3 years of experience in:
• Management consulting, operations, or strategy roles, or
• Product operations / operations roles at an early-stage startup
• Strong process-building instincts—you enjoy creating structure where none exists
• Analytical mindset with comfort defining and managing key metrics
• Experience working directly with customers and owning outcomes end-to-end
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action

NICE TO HAVE

• Experience with healthcare operations, claims, billing, or revenue cycle workflows
• Experience supporting SaaS onboarding or implementations
• Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
• Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
• Experience working closely with product and engineering teams

About the Company

ABOUT CLAIM HEALTH

Claim Health is the AI Revenue Platform for Post-Acute Care.

With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.

We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.

WHY JOIN CLAIM HEALTH

• Real impact: Your work affects mission-critical operations and financial outcomes
• Ownership: Meaningful equity and influence over the platform’s direction
• Hard problems: Complex systems, real constraints, no toy use cases
• Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
• Culture: Low ego, high standards, deep respect for craft
• Fun One of the most important things we screen for is can you laugh with us.