Operations Assistant 59970548322

Role Summary

• Operations Assistant
• Auto · Marine · Aircraft Detailing
• Remote | Full-Time (Monday–Saturday, 7:30am–3pm ET | 45 hours per week minimum)

We are a premium detailing company servicing the auto, marine, and aircraft industries. We’re looking for a sharp, personable Operations Assistant who can own the front and back end of our operation — from the first interaction to the last scheduled job. This is not a passive admin role. You will be the voice, the organizer, and the engine that keeps everything moving.

Responsibilities

• Customer Service & Sales
• Handle all inbound leads with fast response times
• Convert inquiries into booked appointments through confident, consultative communication
• Maintain a structured lead pipeline and follow-up system with zero gaps
• Resolve questions and disputes with care and precision
• Logistics
• Schedule and reschedule detailers based on drive time, availability, and job sequencing
• Coordinate in real time on traffic, cancellations, and additional assignments
• Keep the daily schedule tight, efficient, and conflict-free
• Administration
• Track and log lead pipeline performance consistently
• Monitor performance and flag issues proactively
• Manage material inventory and coordinate restocking based on completed job data
• Help streamline inefficient systems and projects

YOU’LL THRIVE HERE IF YOU

• Love being the person who holds everything together
• Take pride in fast, clear communication
• Are equally comfortable on a call and inside a spreadsheet
• Want to grow within a premium, high-demand industry

Requirements

• You speak clearly, confidently, and professionally
• You naturally match tone, pace, and energy — you read people fast
• You’re genuinely warm and playful without losing professionalism
• You solve problems before anyone asks you to
• You thrive in fast-moving environments and don’t need hand-holding
• You are proficient in logistics, streamlining projects, and managing constant changes
• 1 year of customer service experience
• 1 year of sales experience
• Minimum 2 years of administrative experience
• Logistics experience preferred
• Full-time | Monday–Saturday
• 7:30am–3pm (UTC-5 / UTC-4 in spring)