Operations & AI Manager [100% Remote]

Role Summary

This role is for the person who

Wants to be autonomous, is independent, and a self-starter;

Loves building and digital tools, so AI workflows, structure, clarity, and smooth operations behind the scenes in a startup environment where speed and flexibility is necessary;

Enjoys diagnosing operational gaps with systems, process, and documentation to help design improvements so our team delivers work that is accurate, on-time, and well-coordinated;

Thrives in a tech-forward, growing environment where continuous improvement is encouraged.

🌱 To support our continued growth, this is an active position we’re currently recruiting for.

About UpCounting

We’re a fully remote, finance experts firm helping eCommerce and digital-first businesses scale with confidence.

🌎 Our team spans multiple countries and cultures.

🤖 We use smart systems and automation to drive high-quality, efficient work across every department.

🦾 We value autonomy and trust our team to lead with ownership and care.

We’re growing intentionally, and we’re looking for an Operations & AI Manager who can elevate how our team works and our tech stack.

Our process is transparent, straightforward, and human

• 1️⃣ Apply via Typeform: intro + short video
• 2️⃣ Intro interview with Recruiter
• 3️⃣ Assessment: a short practical task reviewed by our team
• 4️⃣ Final interview with Hiring Manager
• 5️⃣ Offer: if it’s a mutual fit, we move quickly 🚀

💙 No cover letter needed, just tell us what drew you to UpCounting. Every application is reviewed by our People team — we don’t use AI to screen or assess candidates. Thoughtful hiring matters to us.

Responsibilities

• You’ll play a critical role in ensuring our operations run smoothly across tools, timelines, files, and people:
• Architect, implement, monitor and continuously improve our AI infrastructure
• Review workflows and identify process gaps or optimization opportunities across the delivery cycle
• Evaluate accounting and data tools, scout new technology, and recommend the best solutions
• Manage client onboarding capacity, timing, and budget to ensure new clients start smoothly
• Track KPI, such as client and person-level responsiveness and speed-to-close to keep delivery efficient
• Train the team on workflows, tools, and process updates to ensure strong and consistent execution
• Maintain and implement SOPs so workflows are consistent, clear, and up to date
• Monitor team capacity, identify overloads or spare bandwidth, and surface upcoming hiring needs

Requirements

• ⭐ You're a tech nerd at heart, on top of automation and AI
• ⭐ 5+ years of experience in operations, project coordination, or practice management
• ⭐ Exceptional organization, attention to detail, and follow-through
• ⭐ You're a tech wizard and very comfortable with new software
• ⭐ Clear communicator who can collaborate with accountants, managers, and leadership
• ⭐ Self-starter mentality, proactive in fixing problems before they become fires

Bonus if you have

✨Experience in an accounting firm or multi-client environment

✨ Familiarity with accounting workflows and tech (month-end processes, deadlines, client transitions)

Benefits

Because great work deserves a great place to do it.

🌍 Work From Anywhere

We care about outcomes, not where you log in from; please note that this role requires you to align fully with EST hours 9am - 5pm on an ongoing basis.

🌴 Paid Time Off

Enjoy PTO, Me Days, local statutory holidays, and company-wide year-end closure.

📈 Grow With Us

We promote from within based on strong performance and operational excellence.

📚 Continuous Learning

We invest in your growth — training, tools, and process development.

💡 Fair, Sustainable Compensation

• Compensation aligned with your experience and local market.
• Your Journey at UpCounting

Your First Week

Meet your team, complete onboarding modules, and get fully set up in our tools and workflows.

Month 1

You’ll begin managing operational workflows with confidence and clarity.

In 3 Months

You’ll be the key point of coordination for the accounting team, leading improvements and being the person others rely on.

About the Company

Curious About Our Values & Culture?

Our values are built around excellence, autonomy, respect, and curiosity 💙

You can learn more on our Careers Page .

How We Hire