Online Exams & Customer Experience Assistant - Japanese Speaking

Role Summary

Online exam and customer experience assistant recruitment

Would you like to improve the efficiency of human resource assessment operations and provide excellent service to customers? 🚀

We are currently recruiting for Online Examination and Customer Experience Assistants. You will receive the highest level of support while ensuring exam fairness.

As part of an agile team, you will contribute to improving the efficiency and quality of PeopleCert's global certification services. Use your power to create change!

Main job content

customer service

Provide excellent customer service to test takers, test centers, and other stakeholders through various communication channels such as email, chat, and phone calls.

• Ensuring a positive customer experience during inquiry handling, issue resolution, and the entire certification process
• online proctoring
• Oversee the safe and fair conduct of certification exams at testing centers or online platforms
• Adhere to testing rules and protocols and maintain the legitimacy of the certification process

Address any technical or procedural issues that may arise during the exam.

Back office testing work

Perform administrative work related to exam registration, scheduling, and results processing.

Keep records in the system accurate and up-to-date and adhere to established procedures and standards

Collaborate with cross-functional teams to drive process efficiency and operational optimization.

Responsibilities

• Work effectively in a team environment and collaborate with other teams to achieve the best results
• Supports PeopleCert's multinational business and global operations with a flexible and adaptable customer-centered mindset.
• Always act in accordance with our corporate values of "Quality, Passion, Integrity, and Innovation"
• Application qualifications/skill requirements
• Bachelor's degree preferred
• Experience in similar work is a plus

Experience in the human resource evaluation, training, and qualification testing industry is a plus.

High passion for customer satisfaction

• Japanese language ability: Native level, ability to deal with customers
• English proficiency: Native level or equivalent to C2 level (LanguageCert C2 LTE or C2 IESOL holders welcome). Other language skills are also a plus.

Advanced PC skills

• Excellent interpersonal, verbal and written communication skills.
• Individuals who are self-motivated, have excellent organizational skills, and can respond to flexible, high-volume, and short-delivery environments.
• Must be able to work 24-hour shifts (including night shifts, weekends, and public holidays)

Regarding Safe English Language Testing (SELTs) through Home Office

• PeopleCert conducts background checks on staff engaged in SELT services before they begin work.
• You will also be required to fill out a declaration of criminal/bankruptcy history (provided by PeopleCert).
• If you are engaged in SELT services within the UK:
• Basic or advanced DBS (criminal background check) check
• Confirmation of work eligibility in the UK (nationality, identity card, place of residence)
• Home Office Security Check (BPSS or CTC)
• Financial status check
• Employment history confirmation
• If you are working in another country, we will carry out the same background checks as in the UK.
• All applications will be kept strictly confidential.