Onboarding Specialist HR

Role Summary

💙 Worky Culture

At Worky we believe that real growth does not come only from selling more, but from growing together with our clients. Since 2017, we have helped companies transform their payroll and Human Resources management, turning complex processes into simple, clear and efficient experiences. We value curiosity, collaboration, and people who truly engage with their clients' business. Here you don't “take care of accounts”: you build relationships that generate real impact. Today we are looking for an Onboarding Specialist – HR who not only guides implementations, but also becomes a key strategic partner for the adoption of our platform.

🌟 Your mission at Worky

As an Onboarding Specialist – HR, your mission is to ensure a structured, high-quality and scalable onboarding experience for our clients, allowing them to operate Worky HR with complete confidence. You will lead the implementations of the Human Resources module, ensuring the correct configuration of the system, a clear understanding of the workflows and the complete preparation of the client for autonomous use of the platform.

🧩 What will you do in your day to day life?

🎯 Implementation leadership

Lead start-to-finish onboarding for Worky HR clients, ensuring compliance with defined implementation times and quality standards.

Take ownership of the HR onboarding process, from delivery by the sales team to closure of implementation.

🧠 Training and strategic configuration

Deliver structured training sessions on HR modules, ensuring client understanding of key workflows and best practices.

Validate that all critical HR configurations are complete, tested and aligned with customer operational needs.

🏢 Coordination and proactive management

Coordinate closely with Payroll Onboarding Specialists during shared phases to ensure an excellent customer experience.

Proactively follow up to keep clients up to date with their configurations, training sessions, and deliverables.

📌 Key Features

Document the progress, risks and results of onboarding in internal systems, guaranteeing full visibility and traceability.

Collect feedback during onboarding and provide insights to continually improve the area's processes and materials.

📊 KPIs that will measure your impact

Time to Activate: % of HR clients integrated within the defined SLA.

Satisfaction: CSAT achieved during the HR onboarding phase.

🧠 What we look for in you

3+ years of experience in onboarding, implementation or Customer Success roles in B2B SaaS companies.

Solid knowledge of Human Resources processes and systems implementation.

Excellent communication, facilitation and training skills with various stakeholders.

Demonstrated ability to manage complex, multi-module implementations.

Strong organization and project management skills.

Previous experience with HR SaaS platforms.

Knowledge or familiarity with Payroll processes is a plus.