Onboarding & Learning Assistant

Role Summary

We have an opportunity for you! We are looking for an Onboarding & Learning Assistant.

Responsibilities

• What challenges await you?
• Continuous training: Responsible for teaching the theoretical and practical modules within the defined training spaces, strictly following the established program and procedures under supervision.

Train the entire store structure in the technical-operational processes, both in the pre-entry stage and through update and re-training workshops throughout their working life in the company. Onboarding: Ensure that incoming candidates master the technical simulation of all operational tasks (picking, packaging, reception, etc.) before their formal incorporation, guaranteeing the quality and deadlines of their work.

Explain clearly how each role in the store impacts the ecosystem (Riders, Users and Partners), ensuring that both applicants and active staff understand how their work connects with the general objectives of the team. Needs survey: Make planned visits to the stores to audit the technical processes, evaluating whether the processes are executed under the standards defined by the company.

Observe work in the field to detect operational deviations, knowledge gaps or training needs, reporting these findings to your supervisor to iterate and improve the contents of the training program at all levelsFrugality:

Manage the materials, supplies and tools of the training space frugally and consciously, looking for ways to make your recurring tasks more efficient. Through the simulation, instill a sense of urgency to meet the operational times established to protect the quality of the service. Comply with the established training schedules, advancing with agility and adapting the pace according to the profile of the candidates.

• Collaborate reliably with the team, face daily contingencies with a positive attitude and foster a safe, empathetic and development-oriented learning environment for applicants. Provide constructive and transparent feedback to participants on their performance in operational simulation tasks.
• Share knowledge with humility, recognize the success of others and objectively report to your supervisor who is ready to enter the operation, asking for help when faced with a new problem.

Requirements

• Previous experience in the training process, training, assembly and construction of materials and annual training plans.
• Operational processes, metrics analysis, operational excellence, deviations, etc.
• Team leadership

Benefits

• At PedidosYa, the impact is not measured only in results but in how we achieve them. We look for the best talent: people who vibrate with our values, the way we think, decide and collaborate every day.
• What you achieve is key, but “how” you do it is what defines us. Playing as a team, we make the business and our ecosystem continue to grow, while we simplify the daily lives of millions of people.
• 👉 Learn about our values here.
• The diversity of talent enhances our Culture and our organization. We play as a team in everything we do, and what we like most about that is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa.
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About the Company

PedidosYa is part of Delivery Hero, a world-leading company in delivery services with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast and accessible platform that connects millions of users, companies and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital marketplace that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.

PedidosYa is the leading technology company in delivery and quick commerce present in 15 countries in Latin America. It is part of Delivery Hero, a world-leading delivery company that operates in more than 70 countries around the world.

Our goal is to simplify everyday life for millions of people, through our passion for technology.

We are a high-energy team that moves fast to make an impact. We are looking for people who like challenges, who want to go for more and, above all, who play as a team. Do you join?