Onboarding Leader

Role Summary

We are looking for someone to lead Helppi's Onboarding team, ensuring efficiency, quality and continuous evolution of processes related to the platform's registration funnel. We are looking for someone with an organized profile, strategic vision and autonomy to work in a dynamic environment, directly contributing to the evolution of the operation and the experience of new Helpers.

More than monitoring processes, this position will play a fundamental role in organizing the area, improving internal flows and developing the team, ensuring an increasingly structured, efficient and scalable operation.

• 🧩 How will you contribute
• Coordinate the activities of the Onboarding team, ensuring compliance with the team's responsibilities, goals and deadlines;
• Analyze indicators and generate management reports to monitor results and make decisions;
• Interpret data and metrics with an analytical eye, transforming information into insights and action plans;
• Participate in strategic meetings, presenting reports and proposing improvements in the registration and integration processes for new Helpers;
• Ensure the standardization and updating of internal procedures, maintaining alignment with other areas of the company;
• Support team development, promoting a collaborative and continuous learning environment;

Act proactively in identifying bottlenecks and optimization opportunities.

• 🔎 We are looking for someone who
• Have advanced knowledge of Google Sheets, including complex formulas, dashboards and data analysis;
• Have an analytical and strategic profile, with the ability to interpret information and direct actions based on data;
• Have prior experience in team leadership and operational process management;
• Have clear and assertive communication, with the ability to conduct meetings and present results;
• Demonstrate organization and autonomy, focusing on efficiency and continuous improvement;
• Have a systemic vision and ability to adapt to dynamic environments;

Act with proactivity, independence and responsibility from day one.

• ✨ Differences that make your eyes shine
• Experience in marketplace operations, onboarding, registration or supply operations;
• Experience in high-growth companies or startup environments;
• Experience with structuring operational processes and routines;
• History of implementing improvements focused on operational efficiency;

Experience with managing indicators and monitoring team performance.

• 🛠 Desirable tools and knowledge
• Intermediate/advanced Google Sheets;
• Ease of organizing processes and operational controls;
• Knowledge of management and activity monitoring tools;
• Familiarity with operational routines guided by goals and deadlines;

Experience with continuous improvement and process optimization will be an advantage.

🎓 Training

Complete Higher Education.

Benefits

• 💎 Benefits of Helppi
• Starbem Health Benefit - Telemedicine;
• iFood Benefits Card - Home office assistance;
• Wellhub (up to 3 dependents included);
• Day off and birthday PIX;
• Paid Rest: 30 days;
• Life insurance;

Welcome kit and workplace.

• ⏰ Hiring model
• Hiring in the PJ model, with issuance of invoice;
• If necessary, we have partners who can support you in opening your company/CNPJ;
• 100% home office operation;

We hold face-to-face meetings in the city of São Paulo (don't worry, transportation and food costs are covered by Helppi).