OI (Orchidee Imperiale) Ambassador

Role Summary

The OI Ambassador will achieve retail sales and brand awareness primarily through an elevated spa and client experience. This role primarily focuses on the Orchidee Imperiale and Abeille Royal lines.

Responsibilities

• Embody and communicate Guerlain’s savoir-faire, heritage, and values.
• Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.
• Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
• Motivate Guerlain and retailer teams and lead by example
• Prepare for events by participating in store rallies while showcasing newness
• Cultivating loyal, lapsed, and new clients
• Ensure that all communications with customers are courteous, cordial, and professional
• Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
• Promote Bee App; create awareness and user engagement
• Communicate with fellow Ambassadors and Education Team through WhatsApp
• Contribute to achieving store goals
• Makes every client interaction a personal and luxurious experience
• Attend weekly zoom meetings with Education Team
• Ensuring all doors are supported with a focus on A Doors
• Add value with Account Executive to all retail planning meetings
• Assisting and prepping for VIP Events in store, including presell and booking appointments
• Strategize new ideas with Account Executives for individual markets
• Responsible for submitting T&E in a timely manner on a monthly basis
• Ensure image grooming guidelines are followed
• Always maintain clean and luxe spa kits including linens
• Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs
• Organizing seasonal car stock for stores
• Conduct all other job-related activities

Requirements

• Licensed Esthetician or Certified by Guerlain Spa
• Prior experience in the spa room and sales
• Excellent written and verbal communication and interpersonal skills
• Achievement oriented
• Must be able to drive and maintain valid driver’s license
• Deals with confidential information and/or issues using discretion and judgment
• Must be able to physically carry 30 pounds
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter
• Deals with confidential information and/or issues using discretion and judgment

Benefits

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

About the Company

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain invites you today to join its North America teams. Guerlain is part of the LVMH Group.