Night Manager

Night Manager at Dexterra in Ottawa, Ontario, Canada.

Responsibilities

• Lead and oversee the night team, providing direction, coaching, support, and accountability.
• Coordinate staffing, work assignments, equipment, supplies, and work orders to ensure all required services are completed.
• Ensure adequate staffing and service coverage throughout the night shift.
• Train, coach, and support employees while reinforcing company expectations and service standards.
• Monitor team performance and address operational or performance concerns as required.
• Ensure SOPs, cleaning standards, safety procedures, and client requirements are consistently followed.
• Conduct regular inspections and identify opportunities to improve service quality.
• Prioritize work and use sound judgment to resolve operational issues as they arise.
• Work closely with employees, supervisors, management, and the client to address concerns and find effective solutions.
• Identify operational gaps and take appropriate corrective action.
• Monitor equipment and ensure maintenance or repair issues are reported and followed up.
• Support work order management and ensure outstanding issues are addressed.
• Promote a safe, respectful, and productive work environment.
• Provide regular updates to management regarding staffing, service delivery, incidents, and operational concerns.
• Support continuous improvement initiatives and help drive a high-performing team.
• Perform other duties as required.

Requirements

• Secondary School Diploma or equivalent.
• Minimum 3 years of progressive experience in custodial, facilities, operations, or a related service environment.
• Minimum 3 years of leadership experience managing multiple direct reports, preferably in a unionized environment.
• Strong knowledge of cleaning equipment, custodial procedures, SOPs, quality standards, and safe work practices.
• Demonstrated ability to train, coach, motivate, and hold employees accountable.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize competing demands and make sound decisions independently.
• Proficiency with Microsoft Office applications.
• Valid driver's license and willingness to travel as required.
• Flexibility to work nights, weekends, and holidays based on operational requirements.

Benefits

• A place where people matter, not only at work but in the community.
• Be #1 on day 1 by joining an industry leader.
• Opportunities for growth, development, and advancement within a national organization.
• The chance to make a meaningful impact on employee safety and operational performance.
• Exposure to complex transit and public infrastructure environments.
• Competitive compensation and comprehensive benefits package.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

About the Company

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of: Work That Matters, People Who Care.