Network and Technology Operations Engineer (m/w/d) - 100% REMOTE

Role Summary

Network and Technology Operations Engineer (m/f/d) - 100% REMOTE

Remote, Germany

At Arctic Wolf, we don’t just navigate the world of cybersecurity – we reshape it. Our global team of dedicated Pack members drives innovation and sets new industry standards every day.

Our success speaks for itself: We have been included in the Forbes Cloud 100, the CNBC Disruptor 50, the Fortune Future 50 and the Fortune Cyber 60. We also won the 2024 CRN Product of the Year Award. We are proud to be recognized as a Leader in Worldwide Managed Detection and Response Services by IDC MarketScape and received a Customers' Choice award from Gartner Peer Insights.

Our Aurora Platform was also honored with the CRN Product of the Year Award in the new Security Operations Platform category.

Come to a company that is not only at the forefront, but is actively shaping the future of the security industry.

Our mission is simple! End cyber risk! To bring this vision to life, we are looking for an enthusiastic Technical Operations Analyst (m/f/d) to join our team in Frankfurt am Main. If you are passionate about making a difference, this is the opportunity for you!

As a Network and Technology Operations Engineer (m/f/d) you will be part of a team of engineers in EMEA working on the frontline of our global security operations. You will help ensure that our global sensor infrastructure and data collection functions properly for the benefit of our customers. You will also work with our Engineering/R&D department to resolve product-related issues.

Your role as a Network and Technology Operations Engineer (m/f/d) is to carry out competent, professional and highly qualified analysis and troubleshooting of components used worldwide.

Responsibilities

• You are responsible for analyzing and resolving issues related to:
• Network detection and response components
• Endpoint security solutions
• Cloud integrations
• Risk Scanner
• You work with customers and internal teams on a daily basis.
• You will support the design and implementation of our security solutions for customers and help various teams with questions about the backend of the Arctic Wolf Security platform.
• Triaging customer inquiries, applying playbook-based solutions, documenting newly identified issues discovered during troubleshooting and tracking them to resolution.
• Strong communication and interpersonal skills in dealing with a variety of different people and personalities. Effectively handling customer-reported issues until resolution is critical to success in this role.
• You should understand Arctic Wolf's processes and systems in order to be able to assist customers with support requests.

This is what you bring with you

• Bachelor's degree in an IT-related discipline OR completed IT professional training with at least 2/3 years of experience in the IT industry.
• Good basic knowledge of networks.
• Basic knowledge of Windows and Linux operating systems as well as Active Directory.
• German and English skills at C1 level.
• Advantageous
• CCNA, Network+ or similar.
• Good understanding of DHCP, DNS and VLANs.
• Experience working in a Network Operations Center.
• Basic knowledge of PowerShell, Bash or other scripting languages.

Requirements

• Other desirable experiences
• Network routing and switching.
• Experience with virtual environments such as VMware or Hyper-V.
• Firewalls and IDS/IPS.
• Linux, Windows and Mac operating systems.
• Windows and Active Directory.
• Cloud technologies such as AWS and Azure.
• MCSE or Active Directory MCP certification.
• Deployment tools such as GPO, SCCM, Intune or Jamf.
• Security+ certification.
• Error 500 (Server Error)!!1500.That’s an error.There was an error. Please try again later.That’s all we know.