Merchant Ecosystem Development Operations Project Intern (TikTok Shop) - 2026 Start (BS/MS)

Merchant Ecosystem Development Operations Project Intern (TikTok Shop) - 2026 Start (BS/MS) at TikTok in Kuala Lumpur, Malaysia.

Responsibilities

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

• Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.
• The Merchant Ecosystem Development team builds, supports, and grows the community of sellers and merchants in TikTok Shop.
• You will gain hands on experience in analyzing data to drive operational improvements and contribute to the department's business plans. You will also collaborate with the team to gather and interpret operational data, build standard operating procedures (SOPs), and support task setups for sellers.
• Data Analysis & Reporting: Work closely with the team to gather, analyze, and interpret operational data to improve efficiency and achieve business goals. Generate regular operational reports to support the team.
• Operations & System Support: Support the setup and maintenance of system tasks, collaborating closely with the operations team to ensure smooth task execution and onboarding for sellers.
• Data Visualization: Assist in designing, creating, and maintaining data visualizations and interactive dashboards.

Requirements

1. Currently pursuing a Bachelor's or Master's degree in Business, Operations, Data Science, Statistics, or a related field.
2. Strong communication skills
3. Possesses strong analytical, problem-solving, and critical-thinking skills. Naturally curious with a proactive approach to identifying data-driven solutions.

Preferred Qualifications

1. Understanding of E-Commerce operations and experience in project management
2. Tools & Software: Proficiency in Microsoft Excel
3. Technical Knowledge: Basic knowledge of or experience with data analysis , Excel, or project management experience.

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.