Job Overview

Job Type

Full Time

Pay

Not disclosed

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Job description

Location:: Philippines
Work arrangement:: On-site

Role Summary

Description

Snapscale is looking for an experienced Medical Virtual Assistant (Healthcare Virtual Assistant - HVA) to workdirectly with the team at a US-based direct primary care clinic. This role is for a registered nurse and plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you!

Responsibilities

Patient Communication, triage, scheduling, intake and registration
Manage incoming calls and messages
Triage patient messages — assess symptoms, provide guidance/care plans, or escalate to a provider
Prescription refills and orders
Enter orders for imaging, referrals, sleep studies, and more
Documentation & Records
Navigate and work the fax queue
Coordinating referrals & specialist appointments
Insurance verifications & pre-authorizations

Requirements

Exceptional English communication skills, both written and verbal.

Registered Nurse

Strong medical office support skills, with excellent organizational and multitasking abilities.
Experience in medical office operations, including scheduling, patient management, and billing support.
Reliable and stable internet connection