MCL Desk Adjuster

Role Summary

Major & Complex Loss Adjuster (Desk-Based)

Remote | Major Loss Team

Do you thrive on solving complex challenges from wherever you work best?

At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment.

If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move.

Responsibilities

What will your day look like

• As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses.
• Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service.
• This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel.
• Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement
• Delivering exceptional service levels in line with client expectations and demanding technical standards
• Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes
• Producing clear, accurate, and high-quality reports and recommendations
• Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders
• Ensuring compliance with company procedures and client-specific requirements
• Achieving key performance and quality targets while maintaining excellent customer service standards
• #INDUKI

Requirements

Knowledge and Abilities

We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges.

• Essential Experience & Skills
• Experience within a loss adjusting practice or insurer environment
• Significant exposure to major loss and complex property claims
• Strong technical property claims knowledge with a proven track record of successful claim resolution
• Excellent communication and relationship-building skills
• Ability to make sound decisions and manage competing priorities effectively
• Self-motivated, resilient, and comfortable working autonomously
• Adaptable and flexible in a changing and evolving claims environment
• A passion for delivering outstanding customer experiences

Benefits

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• Environmental & Social
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Financial Health
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About the Company

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is rapidly expanding in our commercial transportation division. We are looking to add Liability Commercial adjusters with Bodily Injury and Litigation experience to our rapidly growing Transportation division. We are seeking candidates with the ability to provide excellent customer service, properly analyze and apply coverage, and adjudicate Bodily Injury and Property Damage claims in a professional manner.

Strong verbal and reporting skills are necessary to provide detailed reports to the clients. A college degree is preferred. Prior experience with commercial trucking and transportation claims is required.

The ideal adjuster has the ability to work efficiently and effectively with insureds, claimants, attorneys and outside vendors to confirm coverage, determine liability and evaluate damages through timely and diligent claim investigations. We are seeking candidates who hold multi-state licenses; at a minimum the candidate must hold a valid Texas license with the ability to quickly secure reciprocal licenses in other states.