Mass Account Incubation Manager Graduate (TikTok Shop Japan) - 2027 Start (BS/MS)

Mass Account Incubation Manager Graduate (TikTok Shop Japan) - 2027 Start (BS/MS) at TikTok in Tokyo, Japan.

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.

• We are looking for talented individuals to join our team in 2027. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at our Company.
• Successful candidates must be able to commit to an onboarding date by end of year 2027. Please state your availability and graduation date clearly in your resume.
• Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
• Seller Communication｜Ownership for channel management and seller communication via calling, instant messaging, seller community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve seller issues.
• Mass Incubation｜Collaborate with small and medium-sized sellers to optimize and improve their TikTok e-commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale. Identify opportunities to improve the business through scalable solutions and manage the rollout of these solutions.
• Product and process improvement｜Analysis and Conduct deep dives to understand seller segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.

Requirements

• University or graduate students graduating in 2027
• Fluent Japanese and Good written English (TOEIC 700+)
• Detail oriented, self-motived, data driven, able to work in a diverse, fast-paced environment
• Familiar with Excel and Powerpoint

Preferred Qualifications

• Strong problem-solving skills
• Strong communication skills
• Familiar with data analysis tools
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
• If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.