Marketplace & Merchandising Manager

Role Summary

• Job Position: Marketplace & Merchandising Manager
• Company: Pro Coffee Gear
• Location: Remote (Anywhere)
• Full - Time

About Us: Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence extends beyond our products; we're committed to building a talented team that shares our passion for coffee and exceptional customer service.

Job Description: The Marketplace & Merchandising Manager owns the performance, quality, and scalability of our online product catalog across all sales channels, including Shopify, Amazon, eBay, and Walmart. This role is responsible for accelerating time-to-market for new listings, ensuring competitive and profitable pricing, and delivering a consistent, high-quality brand experience across platforms.

This manager will lead a team of 4-6 and build scalable workflows, quality standards, and performance metrics to maximize revenue, improve conversion, and strengthen multi-channel visibility. Success in this role means faster listings, smarter pricing, and a best-in-class marketplace presence that drives sustainable growth.

Responsibilities

Review Offer Competitiveness: Continuously evaluate our product offers against key competitors across all marketplaces to ensure we are competitively positioned on price, shipping, promotions, and value. Identify gaps and opportunities where adjustments are needed to win conversion while protecting margin.

Own Merchandising Decisions (Sales, Promotions, Discounts): Make data-driven decisions on sales, promotions, and discount strategies across channels. Balance revenue growth, inventory goals, and margin targets while aligning promotions with marketplace dynamics and business priorities.

Set Team Priorities and Create Execution Tickets: Translate merchandising strategy into clear, actionable priorities for the Parts Specialist, Listings Specialist, QA Specialist, and A+ Content Lead. Create and manage tickets that define scope, urgency, and success criteria to ensure efficient execution across the team.

Review Marketplace Performance and Identify Improvements: Monitor performance across all marketplaces (Shopify, Amazon, eBay, Walmart), including revenue, conversion, visibility, and operational metrics. Identify underperforming areas, diagnose root causes, and define improvement plans to drive continuous optimization.

Evaluate and Approve New Product Onboarding: Review new products and inventory opportunities to determine readiness and priority for onboarding across Shopify and marketplaces. Assess product fit, demand potential, competitive landscape, and operational feasibility to maximize return on new listings.

Requirements

Technical Requirements

• Knowledge Multi-Channel Marketplace Management (Shopify, Amazon, eBay, Walmart)
• Pricing Strategy & Competitive Analysis
• Catalog & Listing Management
• Performance Analytics & Reporting
• Workflow & Ticketing Systems
• Promotions & Discount Management
• Marketplace Policies, Compliance & QAMarketplace Policies,
• Compliance & QA
• Bonus: SEO & Content Optimization
• Strategic Merchandising & Decision-Making
• Data-Driven Analysis & Problem Solving
• Cross-Functional Team Leadership
• Prioritization & Execution Management
• Competitive & Market Awareness
• Process Design & Workflow Optimization
• Attention to Detail & Quality Control
• Clear Communication & Stakeholder Alignment
• Ownership & Accountability
• Continuous Improvement Mindset

Benefits

• Flexible schedule with opportunities for growth
• Work remotely from the comfort of your own home
• Join a dynamic and passionate international team in the exciting world of coffee

About the Company

Pro Coffee Gear is a rapidly growing e-commerce company specializing in espresso machines and related parts. Our passion for coffee drives us to provide top-tier products and exceptional customer service to coffee enthusiasts worldwide. With a dedication to quality and innovation, we aim to elevate the coffee experience for our customers and become a leading authority in the industry. As a dynamic and diverse team, we value collaboration, creativity, and continuous improvement, and we're committed to fostering a positive and inclusive work environment where everyone can thrive.

We are seeking an experienced and strategic Controller to join our leadership team. The ideal candidate will have extensive experience in financial management, reporting, and analysis, with the ability to drive financial strategy and provide executive-level insights to support business growth and decision-making.

Additional Information

If you're ready to join our team and play a key role in shaping our talented workforce, please submit your resume in English (resumes in other languages will be immediately disqualified). We look forward to hearing from you!

Pro Coffee Gear is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.