Marketing Services - Senior Manager

Role Summary

Purpose

Reporting to the Head of Marketing Services, Sub-Sahara Africa, the Senior Manager, Marketing Services - West Africa plays a key delivery and client-facing role in driving Visa's Marketing Services agenda across in West Africa.

This role focuses on hands-on marketing program execution, robust client engagement, and supporting annual planning processes to ensure Visa delivers consistent, high-quality marketing solutions that drive value for clients and support Visa's commercial growth.

The ideal candidate brings strong digital marketing capability, stakeholder management experience, and the ability to operate in complex, fast-paced environments. They must be equally comfortable engaging C-suite leaders and collaborating with cross-functional teams.

Responsibilities

Marketing Planning & Coordination

• Support the annual planning cycle by gathering market insights, client priorities, and performance learnings to inform planning discussions.
• Coordinate inputs across country teams, ensuring marketing plans are aligned with client needs and Visa's regional priorities.
• Maintain planning documents, calendars, and progress trackers to support smooth execution throughout the year.
• Assist in preparing planning presentations and materials for leadership reviews.

Client Engagement & Support

• Build strong, trusted working relationships with client marketing and product teams.
• Participate in client discussions to understand their marketing needs, challenges, and growth opportunities.
• Provide clients with strategic and executional support across marketing initiatives, helping them adopt Visa best-practice frameworks and digital marketing capabilities.
• Coordinate client deliverables, feedback cycles, and project communications.

Marketing Program Execution

• Lead day-to-day execution of client marketing programs, including campaign development, creative reviews, asset coordination, and media planning support.
• Support digital campaign setup and optimization alongside agency partners and Visa's internal digital marketing teams.
• Develop client-facing materials such as briefs, proposals, reports, and post-campaign performance reviews.
• Ensure all work is delivered on schedule, within scope, and to Visa quality standards.

Cross-Functional Collaboration

• Work closely with Country Managers, Visa Consulting & Analytics team and Product to deliver integrated marketing initiatives.
• Partner with regional and global teams to leverage relevant toolkits, insights, and proven solutions.
• Support the rollout of marketing governance tools such as Visa Project Central and ensure adoption of standardized processes across markets.

Reporting & Insights

• Track and report on program KPIs, client delivery milestones, and marketing ROI.
• Monitor market and consumer trends to inform ongoing program improvements and new engagement opportunities.
• Prepare regular internal updates and client reports highlighting performance, learnings, and recommendations.

Operational Efficiency

• Manage Cluster budgets, vendor coordination, timelines, and documentation to support operational excellence.
• Maintain templates, checklists, and workflows to increase efficiency in marketing delivery.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

• 6-8+ years of marketing experience (5+ with an advanced degree).
• Strong hands-on digital marketing experience with major platforms (Meta, Google).
• Experience managing multi-market or multi-client projects is beneficial.
• Strong client-facing capabilities and ability to support engagements with senior stakeholders.
• Excellent project management, organizational, and communication skills.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.