Licensed Insurance Sales Agent - Québec, Bilingual

Role Summary

Trupanion is seeking a versatile and self-motivated Licensed Insurance Sales Agent - Québec with proficiency in both English and French to join our pet-loving company! If you have an active AMF approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license and demonstrate a commitment to delivering exceptional service in sales and customer interactions, this position is for you.

As Licensed Insurance Sales Agent, you will play a pivotal role in supporting both current and future members. Your expertise in navigating challenging scenarios, handling escalations, and showcasing your strong problem-solving skills will be invaluable in ensuring a positive experience for our members.

At Trupanion , we believe a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to licensed candidates anywhere in Canada. Candidates for this position must be licensed to sell insurance in Québec, and the province in which they currently reside.

New Members

Answer inbound warm leads from potential members who are interested in our pet insurance policies.

Use a consultative approach to understand each member’s unique needs and tailor insurance solutions accordingly.

Present the value of Trupanion 's pet insurance policies, emphasizing benefits over price.

Maintain call control and guide conversations effectively to achieve successful enrollment.

Provide detailed information about policies, coverage options, and address any members questions or objections.

Accurately enroll pets in policies, ensuring thorough collection and documentation of necessary information.

Current Members

Serve as a dedicated point of contact for current members, addressing policy inquiries, providing guidance, and ensuring their overall satisfaction is met every step of the way.

Cancellation and Retention

Handle inquiries from current members expressing their intention to cancel their pet insurance policy.

Employ active listening and problem-solving skills to understand concerns, explore alternatives and strive to retain members.

Phone and Email Communication

Engage with members over the phone and through email, adapting your communication style to meet the preferences of each member.

Requirements

• Minimum of 2 years' experience in a sales and/or customer service role, with a track record of delivering exceptional service.
• Previous experience in a bilingual sales/customer service role.
• Active AMF-approved General Damage Insurance Level 1 or Personal Damage Insurance Level 1 license.
• Fluent in both English and French, with the ability to seamlessly transition between languages in member interactions.
• Excellent verbal and written communication skills in both English and French.
• Ability to adapt to the diverse needs and preferences of members.
• A goal-orientated mindset to achieve and surpass sales targets.

Knowledge, Skills & Abilities Required for Success

• Customer-Centric: Passionate about providing a positive member experience.
• Critical Thinking/Think Creatively: Possess the ability to adapt to evolving situations and identify innovative solutions.
• Patience/Active Listening: Listens actively to understand our members and their concerns. Having the ability to explain solutions in a different way.
• Emotional Intelligence: Handles relationships with empathy and compassion.
• Emotional Resilience: Demonstrates self-awareness and the ability to adapt to stressful situations or challenging circumstances
• The annual salary for this position is $80,000 CAD on a full-time schedule. Along with the base salary, Trupanion employees may be eligible for monthly bonuses based on individual performance.
• We want all employees to be invested in Trupanion ’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits

• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
• Five weeks, paid, sabbatical after five years of employment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Open, casual, pet-friendly, and fun work environment
• For more information about Trupanion , visit
• Learn more about how Trupanion has revolutionized our industry and the reimbursement model:
• Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
• We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
• Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion , we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
• During your first 12 weeks at minimum , you will follow the training schedule, Monday through Friday, from 11:00 a.m. to 8:00 p.m. ET
• After training, shifts may begin as early as 8:30 a.m. ET. Weekend availability is required.

About the Company

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Description

Trupanion is seeking a Senior Technical Product Manager, Enterprise Digital Integrations to lead the strategy, roadmap, delivery, and continual optimization of critical enterprise integrations and backend platform capabilities.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

This role sits at the intersection of product management, software engineering, enterprise architecture, and business operations, serving as the product owner for technologies that enable data exchange and business processes across Trupanion's digital and enterprise ecosystem. Initially, this position will focus on backend systems supporting Trupanion's website experiences and partner/affiliate integrations, with the scope expanding to include enterprise-wide technology integrations across all business verticals.

As Trupanion continues to evolve its enterprise technology landscape, this role will be responsible for helping define and manage integration strategies across critical business verticals, including: