Learning Solution Support Assistant

Role Summary

We are seeking a proactive and technically skilled Learning Solution Support Assistant to join our team. In this role, the successful candidate will provide technical support for the organisation's learning platforms, systems, and digital training tools. The role involves maintaining system functionality, supporting users, and ensuring that learning technologies operate efficiently to support training delivery and organisational development initiatives.

The successful candidate will work closely with internal teams to troubleshoot system issues, support platform administration, and ensure the reliability of learning and information systems.

Responsibilities

• System Support: Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users.
• Network & Infrastructure Support: Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms.
• Server Management: Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities.
• Database Support: Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL.
• User Support: Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly.
• System Monitoring & Maintenance: Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations.
• Collaboration: Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant experience in IT support, systems administration, or learning technology support will be an advantage.

Skills

• Good knowledge of computer operating systems.
• Good knowledge and hands-on experience in computer networking and network technologies.
• Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage).
• Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
• Knowledge of programming languages will be an added advantage.
• Strong verbal and written communication skills.

Strong analytical and decision-making abilities

• Problem Solving: ability to diagnose technical issues and provide practical solutions in a timely manner.
• Attention to Detail: ensures system configurations, database processes, and technical tasks are carried out accurately.
• Communication: ability to clearly explain technical issues and solutions to both technical and non-technical users.
• Collaboration: works effectively with team members and stakeholders to maintain reliable system operations.
• Adaptability: ability to work in a dynamic environment and respond to evolving technology and support needs.