Lead Solutions Architect - Global E-commerce, Seller Business

Lead Solutions Architect - Global E-commerce, Seller Business at TikTok in San Jose, CA.

Responsibilities

The Global E-commerce, Seller Business team plays a critical role in driving the success of our Global E-commerce platform. We are dedicated to building and nurturing a thriving ecosystem of local and abroad sellers who bring diverse products, brands, and innovations to our marketplace on Tiktok.

We're looking for a Lead Solution Architect to join our team and help our global merchants and partners to grow their business. You will lead the effort of building an influential platform from scratch and you will solve the end to end OpenAPI-driven e-commerce domains, like order and fulfillment, merchandise, promotion, live and affiliate, IM and CRM, etc. You will be challenged by complex sets of business and technical challenges as you leverage a broad range of technical disciplines and cross-team collaboration to ensure success for our clients and to unlock the potential provided by our e-commerce platform capabilities.

As a Solution Architect, you will

• Be the principal owner for the development and delivery of end to end OpenAPI-based integrated solutions, like order and fulfillment, merchandise, promotion, live and affiliate, IM and CRM, etc.
• Provide architectural design, roadmap planning for Partner Ecosystem platforms, such as integration with top global e-commerce sites like Salesforce Commerce Cloud, Channel Advisor, Shopify, etc.
• Provide architectural design, roadmap planning and execution for scalability, availability, capital loss prevention of the platform.
• Work closely with cross-functional teams and key account merchants to support the business.
• Be the single point of contact for the owned domain.

Requirements

• 5 years of production coding experience, or 2 years of experience in technical solution architecture.
• Proficient in one or more general-purpose programming languages, such as Python, Go, Java, or C/C++.
• Strong ability to communicate technical concepts clearly to non-technical audiences.
• Proven collaboration skills, with experience working across cross-functional teams and stakeholder groups, both internally and externally.
• Solid understanding of open platform APIs and backend systems, with the ability to clearly articulate module structures, dependencies, workflows, and logic.

Preferred Qualifications

• 5 years of experience in e-commerce or related domains, or the ability to quickly develop a strong understanding of e-commerce business models.
• Highly self-driven and people-oriented, able to collaborate effectively with a wide range of clients and internal partners to independently identify key issues and drive optimization solutions.
• A creative problem solver who can thrive in dynamic environments with minimal guidance or supervision.

Job Information

[For Pay Transparency] Compensation Description (annually)

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.

Additional Information

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.