Lead Software Engineer - MLIO Virtual Conversation assist

Role Summary

We’re looking for a tech leader ready to take their career to new heights. Join the ranks of top talent at one of the world’s most influential companies.

As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking Machine Learning Intelligence Operations, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Responsibilities

Collaborate with cross-functional teams, integrating partners, and key stakeholders to align on requirements, resolve dependencies, and ensure successful end-to-end project rollout

• Experienced and skilled in using Terraform for infrastructure deployment; familiarity with EAC is an added advantage
• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Hands-on experience with any Large Language Models, including making API calls, handling streaming responses (SSE/WebSocket), and managing end-to-end request lifecycle
• General understanding of LLM performance considerations, including response latency, token usage and cost implications, and approaches to evaluating model output quality
• Proficiency in prompt engineering techniques, including context window management, token budgeting, and applying foundational LLM use cases
• Leverage Amazon Bedrock for model invocation and work alongside supporting AWS services
• Familiarity with Agentic AI concepts
• Actively contributes to the engineering community as an advocate of firm-wide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, opportunity, inclusion, and respect
• Required qualifications, capabilities, and skills
• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) (Java, Python)
• Practical AWS cloud native experience

Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., AI/ML, UI development, mobile development etc.)

• Ability to tackle design and functionality problems independently with little to no oversight
• Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field
• Preferred qualifications, capabilities, and skills
• Hands on experience with GenAI and AI Agents
• Proficient and hands On with Terraform for Infrastructure Deployment and knowledge of EAC is a plus

Proficient and hands on with AWS Container Orchestration Services like ECS and EKS.

• Experience with ML Engineering
• Extensive experience with Amazon Web Services (AWS), including deploying, managing, and scaling applications using services such as EC2, S3, Lambda, and RDS
• Proficiency in AWS security best practices and cost optimization strategies

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.