Lead ServiceNow Engineer

Role Summary

We are on the lookout for a skilled Lead ServiceNow Engineer to join our implementation core team.

In this role, you will be instrumental in driving the global implementation of ServiceNow and collaborating with various stakeholders to deliver effective solutions. If you are ready to make an impact, we encourage you to apply.

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Responsibilities - Oversee the global implementation of ServiceNow from the ground up

• Engage with multiple modules, including IT Service Management, Technical Service Management, Technical Network Infrastructure, Configuration Management Database, Event Management, Human Resource Service Delivery, Workflow Service Delivery, Governance Risk and Compliance, and Integrations
• Develop ServiceNow integrations with enterprise platforms such as OKTA Single Sign-On, Salesforce, and SAP
• Ensure platform consistency and integrity throughout the implementation process
• Manage patching and upgrades of the ServiceNow platform
• Collaborate effectively with internal stakeholders, external client representatives, and other vendors

Requirements - Experience with either ServiceNow ITAM, HRSD, or ITOM Module implementation for at least 6 months

• Minimum of 6 years of hands-on experience in ServiceNow implementation, including IT Service Management and Workflow Service Delivery modules
• Strong team player with the ability to communicate effectively
• Self-organized individual capable of working independently on tasks
• Presentation skills to demonstrate results to business and engineering stakeholders
• Consultative mindset with the ability to offer recommendations and improvements based on ITIL and ServiceNow best practices
• Ability to work until 10 AM Pacific Standard Time to facilitate overlap with client representatives and core team members

Nice to have - ServiceNow Administrator, Developer or Implementer Certification(s)

We offer - We gather like-minded people: - Engineering community of industry professionals

• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities: - Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
• English classes
• We cover it all: - Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events
• Please, note: - The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
• We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.