Lead, Identity & Access Management

Role Summary

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team

The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable.

This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID.

As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions.

This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 2 days p/week. This role will require intermittent work outside of standard business hours to support operational needs.

What You Can Expect on a Typical Day

• Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms.
• Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions.
• Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.
• Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.
• Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.
• Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.
• Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.

What would set you Apart

• Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms
• Experience supporting IAM operational processes, including:
• Joiner, Mover, Leaver (JML) lifecycle management
• Access certifications and periodic access reviews
• Role-Based Access Control (RBAC)
• Segregation of Duties (SoD) analysis and exception remediation
• Audit evidence generation and issue remediation
• Experience with Microsoft Entra ID (Azure AD), including group and role administration
• Exposure to Privileged Access Management (PAM) solutions
• Experience implementing automation to improve operational efficiency and user experience
• Communication skills - written and verbal for a variety of associates at different levels and information security knowledge
• Analytical - troubleshooting with a risk-based mindset

Requirements

• Bachelor's degree preferred and/or equivalent experience accepted
• 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles
• Demonstrated experience owning or leading IAM operational activities and controls
• Strong understanding of access provisioning, certifications, entitlement management, and access governance principles
• Hands-on experience with PowerShell for administration, reporting, or automation
• Ability to evaluate access-related risks and make sound decisions within established control frameworks
• Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences
• Proven ability to collaborate effectively with cross-functional stakeholders
• Experience supporting or improving operational processes within a regulated or highly controlled environment

Benefits

What we offer You

• Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
• Annual Leave of 23 days at full pay.
• Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
• Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.
• Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee's salary.
• Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.

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PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.

Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.

About the Company

ABOUT PGIM - GLOBAL ASSET MANAGEMENT

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.5 trillion in assets under management as of September 30th 2025. With offices in 19 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 150 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION