Lead Change and Adoption Specialist

Role Summary

We are seeking a Lead Change and Adoption Specialist to enhance Modern Workplace solutions.

In this role, you will be instrumental in ensuring the successful adoption of Microsoft 365 and Google Workspace solutions. You will collaborate with clients and internal teams to drive digital transformation and promote a culture of continuous improvement.

Responsibilities - Drive modern workplace adoption and change initiatives by developing and implementing strategies

• Engage with clients and internal teams to assess needs and create tailored adoption roadmaps
• Deliver training and enablement programs through workshops and communication campaigns
• Monitor adoption success by utilizing analytics and user feedback to refine strategies
• Promote best practices in change management by establishing methodologies for transformation
• Support internal growth of the practice by contributing to knowledge-sharing and upskilling efforts
• Collaborate with stakeholders to ensure alignment and drive adoption initiatives
• Act as a trusted advisor for clients, enhancing productivity through effective change management
• Facilitate training sessions to improve proficiency in Microsoft 365 tools
• Create reports and presentations to communicate metrics and adoption trends

Requirements - 5+ years of experience in change management with a focus on user adoption

• Background in Microsoft 365 solutions, including Microsoft 365 Copilot and Teams
• Strong facilitation skills for engaging stakeholders at all levels
• Proficiency in analytics and reporting tools to track adoption trends
• Capability to consult and advise clients on user adoption strategies
• Understanding of digital experience management principles
• English proficiency at a business level

Nice to have - Microsoft Change Management & Adoption Certification

• Familiarity with Confluence
• Knowledge of Google Workspace applications
• Skills in training delivery and facilitation
• Experience with Miro and Zoom

We offer - Career plan and real growth opportunities

• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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