Lead Application Support Analyst

Role Summary

We are looking for a Lead Application Support Analyst to join our Global Support team, ensuring operational excellence across 10 countries and three time zones. In this role, you will be responsible for IT system stability, governance, and automation, supporting a 24/5 global operation.

Responsibilities - Ensure high system availability and deliver fast, accurate responses to technical issues and service requests

• Proactively govern and manage Global Research Applications, ensuring strict adherence to SOPs, standing orders, and IT best practices
• Lead the integration and deployment of releases, including bug fixes, patches, configuration changes, and post-release validation
• Foster a culture of documentation, knowledge-sharing, and cross-training to build operational resilience and team depth
• Mentor and support team members by identifying growth opportunities, promoting technical upskilling, and encouraging collaboration
• Act as a key liaison between Business, Technology, and Functional teams, enabling seamless communication and platform alignment
• Oversee effective incident, problem, and change management practices, providing regular updates to stakeholders
• Leverage automation tools and scheduling platforms (e.g., Control-M, crontab) to drive efficiency and operational excellence
• Support IT governance and risk reduction initiatives to ensure the environment remains secure, compliant, and well-controlled

Requirements - Advanced proficiency in SQL and Unix/Linux scripting for robust system analysis and troubleshooting

• Strong service management background (ITIL), with hands-on experience in incident, change, and production support
• Solid understanding of automation scheduling tools such as Control-M, crontab, or similar platforms
• Excellent communication and interpersonal skills to interact with technical teams, business users, and global stakeholders
• Good understanding of trading products and financial instruments, such as derivatives, fixed income, and other asset classes
• Proven leadership skills, with the ability to mentor, coach, and develop support teams across regions
• A proactive, detail-oriented problem solver who consistently seeks opportunities to optimize systems and processes
• Willingness to participate in a 24/7 global support model, including rotational shifts as required

We offer - By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023

• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM- EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise

• We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients