Key Account Manager (all genders)

Role Summary

Act as the main contact for key merchants, coordinating continuously between internal tech/ product teams and merchant needs to build strong, long-term relationships

Conduct regular reviews and collaborative workshops with key merchants to showcase performance metrics, introduce new AI capabilities, and strengthen the partnership

Identify growth opportunities across your portfolio and align commercial strategies accordingly—driving upsells, cross-sells, and expanding asset volume (e.g., expanding from core product shots to lifestyle imagery or localized marketing assets)

Escalation & Issue Resolution: Proactively handle escalations and resolve operational, technical, or contractual issues in close collaboration with internal and external stakeholders

Requirements

• 3+ Years of Account Management Experience ideally within an e-commerce, fashion, or SaaS context
• A positive, convincing presence with strong enthusiasm and confident communication skills - capable of resolving escalations and inspiring stakeholders across all hierarchy levels
• A strong intuition for our target audience and a deep understanding of the brand's radiance, appeal, and positioning in the visual/AI market
• Familiarity with commercial e-commerce workflows and a strong interest or baseline understanding of generative AI visual creation tools
• Capable of resolving sensitive contractual or operational bottlenecks with a client-first mindset
• Fluent German and English skills

Benefits

• Your perks at a glance: Visit our benefits page .
• Simply apply online via our career page - we will get back to you as soon as possible!
• (Please note that benefits may vary depending on the location)

A Place Where You Can Be You

• We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
• Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
• What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

About the Company

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers global B2C brands like Levi’s®, Harrods, Manchester United, Deichmann, Fielmann, and Netto to create outstanding customer experiences. Its modular and extensible backend reflects real enterprise retail needs and makes complex commerce operations more efficient, flexible, and scalable. We are now building an AI native Photostudio SaaS product — a high-priority venture with direct exposure to the leadership and founding team.

SCAYLE STUDIOS is our AI content platform for fashion visuals. Instead of physical studio productions, it digitally maps the complete logic of a fashion shoot: upload products, curate styles, cast models, set the scene, generate assets. From on-model and ghost mannequin to lifestyle and campaign imagery. What used to take weeks is now created in minutes. The platform is used by ABOUT YOU as well as enterprise brands and D2C labels across Europe.