Junior Support Engineer with English and Polish - Warszawa

Role Summary

Junior Support Engineer with English and Polish

Infosys Poland Sp. z o.o. - Warszawa - 100% from the office

Recruitment stages

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

Responsibilities

Your key activities

Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements

Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Requirements

We are looking for a candidate with

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Polish & English language proficiency (essential for client's communication purposes)
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products

Benefits

You can expect from us

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English and Polish languages on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• 100% Office Work in Warsaw