Junior Back-office Agent

Role Summary

Let’s start with the role

We are currently seeking motivated Back-Office Agents to join our team in Athens. Your mission will be to assist our customers in their journey through our platform ensuring a seamless, efficient, and positive experience at every touchpoint.

Responsibilities

As a Back-Office Agent you will

• Manage incoming customer requests via phone, email, and chat, ensuring prompt and high-quality service.
• Provide accurate information and effective solutions regarding products purchased through the company’s online platform.
• Accurately register and update customer information in the CRM system.
• Monitor the progress of customer requests and liaise with Pricefox partners to ensure their optimal and timely resolution.
• Review, process, forward, and archive electronic documents in accordance with internal procedures and each partner’s Sales Policy.
• Collaborate closely with the Sales Department, providing administrative and operational support.

Requirements

• High school diploma or Bachelor’s degree
• Fluency in Greek
• You’re tech-savvy and comfortable using computers
• Strong communication skills
• Team player mentality

Benefits

• Fixed pay based on experience💸
• Bonus scheme🚀
• Private medical plan🩺
• Hybrid working Model 💼
• Indefinite contract🎉
• Full-time, five-day workweek with rotating morning or afternoon shifts📅
• A welcoming and vibrant team that celebrates success together🏆

About the Company

Pricefox.gr is a Greek startup specializing in service comparison, backed by major shareholders Antenna Group and Samlino Group.

Our platform provides free online price comparisons for car insurance, home insurance, and energy providers. The mission is simple: help consumers find the best deals quickly and effortlessly, saving them both time and money.

Are you ready to kick start your career and join a team that values drive, energy and fresh ideas? 🦊