IT Systems & Automation Specialist

Role Summary

This is a remote position.

Pastor’s Heart is looking for a Platform & Systems IT Specialist to help build, maintain, and scale the technical foundation of our Christian counseling platform.

This role focuses on WordPress development, dashboard creation, system stability, and day-to-day technical support for pastors and staff. You will ensure our site can support a growing number of users while remaining secure, reliable, and easy to use.

This is a hands-on role for someone who enjoys solving problems, improving systems, and supporting real people doing meaningful work.

Build and maintain custom dashboards for

• Pastors
• Counselors
• Admin staff
• Ensure fast load times, uptime, and scalability
• Dashboard & User Experience

Improve user flows for

• Login
• Scheduling
• Messaging
• Client management
• Ensure dashboards are clean, intuitive, and stable
• Work with leadership to translate needs into functional tools
• Technical Support
• Troubleshoot login, access, and system issues for pastors and staff
• Provide technical assistance and guidance to non-technical users
• Resolve issues quickly to minimize downtime
• Systems & Performance
• Monitor site performance and address bottlenecks
• Implement updates, backups, and security best practices
• Assist with integrations as needed (email, scheduling, forms)
• WordPress Administration
• Manage themes, plugins, updates, and configurations
• Ensure compatibility between plugins and custom features
• Prevent conflicts that impact user experience
• Personal & Values Fit
• Comfortable supporting pastors and faith-based teams
• Patient communicator with non-technical users
• High integrity with sensitive information
• Self-directed and solution-oriented

Responsibilities

Platform & Website Development

Develop, manage, and optimize WordPress to support large user volumes

Requirements

Technical Requirements

• 3+ years experience with WordPress development and administration
• Strong experience building and managing user dashboards

Understanding of

• User roles and permissions
• Site performance optimization
• Security best practices
• Ability to troubleshoot technical issues efficiently
• Nice to Have (Not Required)
• Experience scaling membership or SaaS-style platforms
• Experience with hosting environments and caching/CDNs
• Familiarity with HIPAA-aware system design (non-clinical systems)

Salary

• $45–$75 per hour , based on experience
• Retainer options available for long-term engagement
• Why Work With Pastor’s Heart
• Mission-driven organization serving people everywhere
• Real impact through technology that supports care
• Freedom to build systems the right way
• Leadership that values clarity, structure, and excellence

Benefits

• Employment Type & Compensation
• Type: 1099 Contractor
• Location: Remote
• Schedule: Flexible with ongoing support