IT support technician

Role Summary

About Sticker Mule

Sticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a  globally distributed team who cares deeply about delivering a great customer experience at the highest standards. Our team operates from 17 countries, and we're always looking for more exceptional team members.

See more about our teams here https://www.stickermule.com/about

The onsite position reports to our IT Manager, supports our onsite and offsite employees, and maintains hardware and software, including Apple Products, Windows PCs, servers, networking equipment, and computer-driven manufacturing equipment.

Work performed

1. Performs setup of new hire user accounts and deactivations.
2. Provides end-user support onsite for remote employees.
3. Installs, troubleshoots and maintains new IT equipment, including Mac/PC/Chromebook devices and peripheral devices related to factory infrastructure.
4. Records, updates, and escalates requests using the Asana task system.
5. Assists with the installation and maintenance of computer-driven manufacturing equipment.
6. Other duties as requested to support our manufacturing and remote departments.

Requirements

1. Associate's degree in information systems and/or IT certifications (Cisco, Microsoft, and Google) in information systems or equivalent work background.
2. 1-3 Years of IT experience.
3. Strong understanding of computer support methodologies and troubleshooting.
4. Strong experience with VMWare, Mac OS, Chrome OS, Windows 10/11, Linux, and Windows Server products.
5. Solid understanding of TCP/IP, DNS, DHCP, Wired and Wireless networking.
6. Experience with Google Workspace and supporting SaaS-based software applications.
7. Experience with computer-driven manufacturing equipment
8. $25.75-$27.50 based on experience
9. 401k plan with 4% employer match
10. Health & dental insurance
11. Four weeks paid vacation
12. Signing bonus

Salary: $25.75 – $27.50 per hour