IT Support Technician - Remote

Role Summary

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US .

This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.

Location Requirements

This position is open to remote candidates residing in the United States, excluding WA, CA, AK, NV, CO, and OR . Preference will be given to candidates located in Midwest states and Central Time Zone areas. .

Experience supporting

• Microsoft 365
• Windows desktop operating systems
• Active Directory
• Network connectivity and troubleshooting
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and problem-solving abilities
• Reliable internet connection and dedicated workspace for remote work

Familiarity with

• Server hardware
• RAID configurations
• iLO/DRAC management
• Backup and disaster recovery solutions
• Bare metal restores
• SSL certificates, domain registrars, and web hosting providers

Responsibilities

As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
• Support LAN/WAN connectivity and network infrastructure

Document all work performed within the PSA system, ConnectWise experience desired.

• Escalate complex issues appropriately while maintaining ownership of the client experience
• Assist with client onboarding, deployments, and technical projects as needed
• Support cloud-hosted and customer-managed environments
• Deliver professional, responsive, and customer-focused service

Requirements

• Minimum 1 year of Managed Service Provider (MSP) experience required
• Minimum 1 year of technical support experience

Preferred Qualifications

• CompTIA A+, Network+, or equivalent technical training
• Experience with ConnectWise Manage or similar PSA platforms
• Experience with ConnectWise Automate, LabTech, or similar RMM tools
• $18-$20 per hour
• Contract-to-hire opportunity
• Potential for permanent employment based on performance and business needs

About the Company

Why WheelHouse IT ?

At WheelHouse IT , you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.

If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you.

Apply today and become part of the WheelHouse IT team.