IT Support

Role Summary

ON.energy is setting the standard for large load interconnection. ON’s patented AI UPS™ is a medium-voltage UPS that serves as a firewall, protecting the data center from the grid, and the grid from the data center. With multiple gigawatts currently under construction, we are enabling grid-safe data centers.

We are looking for a candidate who is eager to learn and grow in the IT area, able to manage their time efficiently, with good judgment to decide between priorities, willingness and experience in following standards, guidelines and IT frameworks, and with experience in Windows OS and applications, to perform and be highly responsible in the role of IT Support at On.Energy.

Responsibilities

• Support and compliance with Corporate guidelines.
• Maintain and safeguard Corporate assets.
• Maintain and propose best practices in the IT area.
• Keep the Infrastructure and Systems used at On.Energy in proper working condition.
• Attend to and resolve user requests.
• Manage, execute, and follow up on tasks through to completion and closure.
• Install, configure, and keep all Software up to date.
• Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.Energy.
• Report to the Technology and Software Management teams.

Requirements

• IT professional with 2-5 years of experience in IT Support functions.
• Strong willingness to record and document tasks, events, and incidents.
• Experience in installation, configuration, and updating of Windows 10/11 Pro.
• Experience in Windows user administration.
• Experience in installation, configuration, and updating of applications on Windows.
• Experience with TPM 2.0 and BitLocker.
• Experience with administration, control, and remote support applications.
• Experience working remotely.

Preferred Experience

• Experience in Risk Assessment.
• Experience with Linux.
• Experience in disk image creation/restoration.
• Experience with Agile Methodologies.

Benefits

For US-based roles - What you’ll get

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

For Mexico-based roles - What you’ll get

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

Additional Information

For all roles

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
• Benefits vary by role and location and are subject to change.

Agency Notice: ON.energy does not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of ON.energy. No placement fees or compensation will be paid for unsolicited candidate submissions.