IT Support Engineer

Role Summary

Are you a solutions-driven individual, passionate about tackling technical challenges and eager to make a difference in a dynamic global company like EPAM? As an IT Support Engineer at EPAM, you will be on the front lines, ensuring seamless hardware and software operation for our team. Your knack for problem-solving will be put to good use as you deal with various technical issues, supporting end-users and interacting with cross-functional teams.

Beyond day-to-day incident resolution, your role will involve root cause analysis and dishing out proactive strategies for issue prevention. You will be our go-to person for digital workplace services, overseeing endpoint devices, software and office IT Infrastructure.

Come be the driving force enabling our team to work smoothly and efficiently and lend your expertise to a company that values collaboration, innovation and growth.

Responsibilities - Support colleagues regarding IT requests/incidents (hardware/software)

• Provide IT training for newcomers related to EPAM Systems infrastructure
• Prepare documentation and reports for processes within the company
• Communicate with external vendors and Global IT teams to resolve problems
• Maintain and update assets inventory
• Manage communication room maintenance and environment monitoring
• Install and configure computer network hardware and applications
• Guide employees or clients through a series of actions, either face to face or remotely via MS Teams, to help set up systems or resolve issues
• Establish a good working relationship with employees and other professionals, promoting good IT practices

Requirements - Computer Science (BSc) or similar university degree

• Building and troubleshooting Linux, Apple and Windows OS
• Basic knowledge of networking (TCP/IP, DNS, DHCP)
• Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd party antivirus service)
• Basic troubleshooting skills of Win, Apple and Linux OS
• User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
• Good communication skills and problem-solving attitude
• Capable to work in a team in a multi-level organization
• Willing to learn new technologies and respond quickly to new challenges
• Flexibility in working remotely and on-site

We offer - EPAM Employee Stock Purchase Plan (ESPP)

• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
• *All benefits and perks are subject to certain eligibility requirements