IT Support Analyst (m/w/d)

Role Summary

• Notify users regularly about the progress of investigations and planned solutions
• Responsible for processing incidents and service requests and identifying suitable solutions for prompt resolution
• Notify users regularly about the progress of investigations and planned solutions

Analysis of malfunctions and initiation of appropriate measures to solve problems. If necessary, close cooperation with 2nd line support to find sustainable solutions.

• Updating the ticketing system and ensuring the call was logged and all notes, progress and required actions were entered promptly and accurately
• Create standard documentation to resolve problems, troubleshoot, and update the technical knowledge base
• High willingness to provide service and strong communication skills

Basic support and error analysis for printer solutions (software, configuration and user support) as well as coordination with external service partners in the event of hardware defects

Independent prioritization of your own tasks and proactive tracking of open tickets until they are successfully completed

Requirements

• Previous experience in a 1st line support role with a focus on technical service
• Ideally knowledge of: Microsoft Windows desktop operating systems (experience with Apple OS is an advantage); Microsoft Office/O365 with Exchange, Teams, SharePoint and Intune
• Experience with VOIP PBX and 3CX desirable
• Analytical, structured and solution-oriented way of working
• High level of initiative and the ability to organize tasks independently and take responsibility
• Experience in a hospitality or service environment is an advantage
• Willingness to continually learn new technologies and processes
• Fluent written and spoken German and English skills
• Willingness to travel and class B driving license

Benefits

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team you will have access to a range of benefits including:

A salary that matches your expertise.

Discounted shopping via corporate benefits

Save money and time and use our employee restaurants just around the corner - free of charge.

• Regular company events – sporty & social
• A fair and performance-based remuneration system as well as digital working time recording
• Regular employee discussions and a culture of feedback
• Real professional development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the global luxury gourmet entertainment market.
• DO&CO is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• #doco.office

About the Company

As a global leader in hospitality and airline catering, DO & CO is one of the most exciting and respected companies in the world. With its unparalleled opulence and prestige, DO & CO offers exciting opportunities to work at our headquarters in finance, IT, logistics, purchasing, graphic design, human resources and many more. With our global presence and commitment to luxury, you have the chance to work on exciting projects that will take your career to new heights.