IT Support Analyst

Role Summary

• About Filevine
• Filevine is a rapidly growing legal technology software company that is pioneering a new
• way of managing complex requirements and tasks, saving our users valuable time,
• improving productivity and efficiency, and driving a higher level of customer satisfaction by
• improving communications. Filevine is known for powerful analytics, innovative
• organizational science, and world-class user experience. The company has an extraordinary

team of passionate professionals who love working together to help organizations thrive.

The IT team is looking for an IT professional to join our team in the Chicago office as an IT Support Analyst. You will report to our IT Director and help support the Chicago office and our remote workforce while working closely with the broader IT team on all global initiatives.

Responsibilities

• Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
• Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
• Provisioning system access
• Setting up and configuring user workstations
• Managing hardware inventory and asset shipping logistics
• Assisting with first-day IT onboarding sessions
• Handling access termination
• Coordinating all related IT communications throughout these processes
• Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
• Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
• Provide AV support for company-wide meetings/events and after-hours emergency on call support

Requirements

• 2-3 years of experience in a fast-paced, corporate IT environment
• Advanced knowledge of the macOS ecosystem and Windows
• Advanced proficiency in MDM solutions (bonus points for certifications)
• Advanced proficiency working with core IT systems and other IT management tools
• Experienced working with ticketing or helpdesk systems
• Experienced with troubleshooting AV and conferencing equipment
• Ability to think critically, communicate well, and take initiatives
• Clear understanding of networking infrastructures, terminology, and hardware
• Clear understanding of standard corporate security practices (bonus points for security certifications).

Preferred Qualifications

• Associates in Computer Science
• Certifications including networking are preferred : A+, Network+

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

Benefits

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Enhanced Commuter Benefit: $75 monthly contribution to help cover your commute to 1 S Wacker
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Chicago (1 S Wacker Dr)
• Top-of-the-line company swag

Privacy Policy Notice

• Filevine will handle your personal information according to what’s outlined in our Privacy Policy .
• Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using " filevine.com ". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

About the Company

• Provide internal IT support functions to support Filevine’s end users and business goals,
• enabling users and teams to perform their job functions efficiently and securely. These goals
• include taking reasonable measures to avoid a significant regulatory failure, compliance

violation or a material data breach.