IT-Service-Techniker (m/w/d) - 1439

Role Summary

To strengthen our managed service team, we are looking for a 1st & 2nd level IT technician and field service support (m/f/d).

You support our customers on site in Berlin, Hanover and Saxony or from the home office and provide support with technical disruptions, rollouts and IT projects.

Responsibilities

• Error analysis and troubleshooting in the hardware and software areas
• 1st-2nd Level support for Windows workstations and Microsoft environments
• Installation, configuration and commissioning of clients, notebooks, printers and peripheral devices
• Carrying out hardware replacement, rollouts, moves and IMAC/IMACD services and documentation in the ticket system
• Support of the service desk/managed service team
• Support with IT projects and rollouts at various customer locations, sometimes from the home office

Requirements

• Professional experience in IT support or field service
• Experience working with Windows clients and standard hardware
• Independent, structured and reliable way of working as well as a strong service and customer orientation
• Very good knowledge of German and good knowledge of English
• Class B driving license and willingness to travel for customer assignments

Benefits

Personal additional services, flexible to your needs

tailored – e.g. B. Jobticket, JobRad, Gympass or others

• Additional services that can be agreed individually
• Very good and pleasant working atmosphere in a dynamic and international working environment
• An open communication culture with flat hierarchies and quick decision-making processes
• Support for professional and personal development
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