IT 1st Level Support Processing (f/m/d)

IT 1st Level Support Processing (f/m/d) at Frugalis GmbH & Co. KG in county.

Responsibilities

As an employee in IT 1st level support, you are the first point of contact for our colleagues for technical questions and disruptions relating to the digital workplace. You record support requests, carry out initial error analyzes and ensure that concerns are resolved quickly and in a structured manner or passed on to the responsible authorities.

• Processing and coordinating incoming IT support requests
• Initial error analysis and troubleshooting for hardware and software problems
• Supporting our employees with technical questions about their jobs
• Classification and prioritization of disruptions and support requests
• Forwarding more complex concerns to the responsible internal or external contacts
• Setting up and supporting hardware and software for employee workstations
• Documentation of support processes and measures taken
• Support in setting up new workstations and users
• Participation in the continuous improvement of internal IT processes and support processes

Requirements

Professional qualifications

• Completed commercial or technical training, ideally with a connection to IT
• Initial professional experience in IT support, help desk or a comparable position would be an advantage
• Good knowledge of common hardware and software
• Confident use of Microsoft Windows and Microsoft 365 applications
• Basic understanding of IT systems, user management and technical contexts
• Good knowledge of spoken and written German

Personal qualifications

• Strong service and solution orientation
• Enjoy supporting colleagues with technical problems
• Structured, careful and independent way of working
• Good communication skills and a friendly, patient demeanor
• Technical understanding and interest in IT
• Sense of responsibility and reliability
• Willingness to continually familiarize yourself with new systems and applications

About the Company

Further training: At Frutania we continually invest in the further development of our employees. We support individual career paths through our extensive range of training and further education opportunities.

Attractive remuneration: Fair and performance-based remuneration is firmly anchored in our corporate culture. We reward commitment and success and offer various compensation models to suit our diverse business areas.

Flexible working models: We promote a good work-life balance and enable flexible working time and workplace models to meet the individual needs of our employees.

Employee benefits: Our employees benefit from discounted fruit and vegetables as well as healthy meals in our bistros and canteens. We also support their nutrition through a lunch subsidy.

PICK A PIECE OF HAPPINESS!

Frutania supplies one of nature's most valuable foods and luxury foods: fresh fruit and vegetables - a feast for the eyes and the palate. In partnership with our employees, producers and trading partners, we rely on the latest technologies, innovative cultivation methods and a passion for the best product quality. Every day, Frutania delights producers, food retailers, shoppers and consumers with taste and expertise from root to shelf. For a world that tastes good to everyone.

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