Intra EU Carrier Operation Project Intern (TikTok Shop) 2026 Start (BS/MS)

Intra EU Carrier Operation Project Intern (TikTok Shop) 2026 Start (BS/MS) at TikTok in Madrid, Spain.

Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

• Day to day operations with logistics service providers (LSP) in EU countries
• Communicate daily with local LSP teams to solve collection issues, etc.
• Monitor overall delivery performance across EU
• Participate and conduct weekly calls with LSP managers to review main KPIs.
• Proactive monitoring of created, pick-up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders
• Support preparation of seller forecast, allowing carriers to manage their capacity proactively, reducing courier rejections and improving engagement through efficient escalation of capacity needs.
• Merchant escalations (no show / no capacity) including merchant outreach via AM
• Support with merchant onboarding plans 3PL > 4PL conversion.

Requirements

• Currently pursuing a degree and you are available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis;
• Strong organizational skills with the ability to manage multiple tasks and priorities independently;
• Excellent communication skills
• Proficient in Microsoft Office / Google Workspace; familiarity with Excel (pivot tables, lookups) is preferred.
• Eager to work in a cross-functional, fast-paced environment.

Preferred Qualifications

• Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field;
• Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing;
• Ideally familiar with case management tools (e.g., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project frameworks (e.g., RACI, critical path tracking);
• Strong analytical mindset with exposure to data visualization or reporting tools (Excel, Tableau, Power BI, etc.).
• Detail-oriented, self-driven, and a collaborative team player.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.