Instructional Design Intern

Role Summary

Takealot South Africa's leading online retailer, is looking for a highly talented Instructional Design t o join our team in

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Attributes Required

• Collaborative: Able to build strong working relationships across diverse teams.
• Creative Energy: Brings fresh, innovative ideas to learning design and visual content.
• Hands-On: Proactive, practical, and willing to dive deep into operational workflows.
• Voice & Confidence: Confident to share feedback, present ideas, and contribute to strategy discussions.
• Problem-Solving: Strong critical-thinking and root-cause analysis capabilities.
• Detail-Oriented: High level of precision in content design and data reporting.

This is an 18-month contract

High Level

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

Responsibilities

• Instructional Content Development: Assist in designing, developing, and updating interactive training materials, e-learning modules, digital learning assets, and standard operating procedures (SOPs) for operational and corporate teams.
• Data & Learning Analytics: Collect, analyse, interpret, and present operational and learning data to support decision-making, evaluate training effectiveness, and drive continuous improvement.
• Cross-Functional Collaboration: Work collaboratively with cross-functional teams including Operations, Supply Chain, Logistics, IT, Facilities, Health & Safety, and HR to gather training requirements and build targeted learning solutions.
• Reporting & Dashboards: Prepare clear reports, dashboards, and presentations to communicate learning metrics, training insights, and recommendations to key stakeholders.
• Process Documentation: Support the development, review, and maintenance of SOPs, quick-reference guides, and process documentation across business units.
• Performance Improvement & Needs Analysis: Monitor operational performance against key performance indicators (KPIs) and assist in identifying learning opportunities, skill gaps, and corrective training actions.
• Problem-Solving & Innovation: Participate in problem-solving initiatives by identifying root causes of performance/skill gaps, proposing practical instructional solutions, and supporting implementation.

Requirements

Qualifications & Education

• N6 in Human Resource Management, Adult Education, or a related field(completed)
• No prior work experience required — this is an entry-level internship

Skills Required

• Computer Literacy: Utilization of computers and digital platforms.
• Communication: Exceptional written, verbal, and visual communication skills.
• Time Management: Strong organizational skills and the ability to manage multiple instructional/training projects simultaneously.
• Analytical Skills: Capability to collect, interpret, and present data effectively.
• Educational & Socioeconomic Understanding: Familiarity with adult learning theories, workplace learning principles, and socioeconomic/public policy factors affecting education and workforce development.

Benefits

The Environment

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).
• Like what you see?
• If you meet the above, you are an Extraordinary Mind. Apply today!!
• Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.