Inside Sales Representative - Inbound Leads

Role Summary

Full-Time | Hourly + Commission + Incentives

⚠️ Location Requirement:This is a fully remote role. To be considered, you must permanently reside in one of the following Canadian Provinces:

QC, ON or BC Applications from other locations cannot be considered.

Work From Home. Own the Relationship. Sell the Visit.

At Bath Fitter , this isn’t your typical call center role—and these aren’t cold calls.

Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit —earning the opportunity for our Sales Consultants to step into the home.

If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong.

• What Makes This Role Different
• No cold calling — every lead is inbound and company-generated
• You own your leads — no handoffs, no resets
• You sell the appointment, not the product
• Relationship-driven, not transactional

If a customer says “call me in 10 days”—you call them in 10 days. You build the relationship from first touch through appointment confirmation.

Responsibilities

• Handle 100+ daily inbound and outbound interactions with energy and consistency
• Schedule in-home and virtual consultations by positioning the value of the visit
• Build trust quickly through active listening, empathy, and clear communication
• Own your leads from start to finish —including follow-ups and callbacks
• Perform rehash work —re-engage and convert previously unclosed opportunities
• Confidently overcome objections , including saving cancelled appointments
• Deliver a high-quality customer experience across phone and chat
• Navigate multiple systems while maintaining strong organization and accuracy
• Track activity and performance in CRM tools
• Continuously improve your approach, messaging, and results
• Who You Are (What Success Looks Like)

You’re not just “good on the phone”—you know how to connect, influence, and close.

• Charismatic, empathetic, and articulate
• High, consistent energy —you show up the same on call #100 as call #1
• Sales-oriented and customer experience driven
• Naturally overcome objections —you don’t avoid them, you lean in
• Strong in active listening —you hear what others miss
• Build trust quickly with a diverse customer base
• Self-sufficient and adaptable —you can pivot when the script breaks down
• Growth mindset —you want feedback, coaching, and improvement
• Confident, not aggressive —you influence without pressure

Requirements

• 1–2+ years in call center, inside sales, or high-volume customer-facing roles
• Proven success in a performance-driven, metrics-based environment
• Experience handling high call volume with consistency and quality
• Demonstrated ability in objection handling and influencing decisions
• Comfortable working remotely with reliable internet and dedicated workspace
• Flexibility to work evenings, weekends, and shift variations
• What You Get
• Competitive hourly pay + uncapped commission + incentives
• Shift premiums for evenings and weekends
• Full benefits: Medical, Dental, Life Insurance
• RRSP + Profit Sharing
• Paid Holidays, PTO, and Mobile Days
• Career growth—we promote from within
• Why Bath Fitter
• We’re an industry leader in bathroom remodeling, proudly serving customers across the U.S., Canada, and Europe for over 40 years. As a Great Place to Work® certified company , we’re committed to building careers—not just filling roles.
• At Bath Fitter , “You belong here” isn’t just a message—it’s how we operate.

Apply Today

• If you’re ready to bring energy, build relationships, and turn conversations into opportunities—we want to hear from you!
• #Wiseblatt

$19.50 / hourly

This posting reflects a current, active opening that we are recruiting to fill. We use AI-enabled tools to support the interview process, including recording and summarizing interviews, and AI is not used to make hiring or selection decisions.

At Bath Fitter ’s corporate locations, we are dedicated to cultivating an inclusive environment for everyone. We uphold a strong commitment to providing fair, equitable, and accessible opportunities for all current and potential employees. Should you require accommodations during the application process, they can be arranged by request.

• Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted in person.
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