Inside Sales Analyst

Role Summary

Comprehensively manage the transactional client portfolio through digital channels (E-mail, WhatsApp Business) and telephone, ensuring retention, account growth and compliance with sales goals (AOP), while guaranteeing a world-class customer experience.

Commercial Management and Sales

Execute the complete sales cycle for transactional clients through remote channels.

Identify upselling and cross-selling opportunities within the assigned database.

Proactively follow up on quotes sent to ensure sales closure.

Data Intelligence and CRM

Keep the customer database updated in Salesforce and Google Drive.

Record each interaction with the customer to generate traceability and analysis of purchasing behavior.

Use tools such as MFG Pro and Cognos to check inventory availability and order statuses.

Customer Experience

Act as the first point of contact for clients, providing advice and resolving technical or logistical queries in a timely manner, with the aim of facilitating the purchasing process and ensuring an effective closing of the sale.

Proactively coordinate with internal areas (Logistics, Production and Commercial) to ensure the fulfillment of orders and guarantee delivery times committed to the client.

Follow up on orders in a timely manner, maintaining clear and constant communication with the customer to ensure a positive service experience.

Requirements

• Education: Student in the last semesters (in the process of technological or university training) in Business Administration, International Business, Industrial Engineering or similar.
• Experience: 1 year of experience in sales area.
• Languages: Intermediate level English (B1-B2 preferably) for interaction with global systems and reports.

Competencies

• Full focus on meeting AOP goals and business metrics.
• Assertive communication

Teamwork

• Effective collaboration with the commercial area and other departments.
• Google Tools.

Benefits

• We have different benefits such as
• Family day
• birthday day

Restaurant.

About the Company

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com