Implementation Specialist

Role Summary

• As a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will
• be responsible for developing lasting customer implementations that promote successful deployment and
• adoption, supporting customers as they move from pilots to active production users, and leading support
• activities across cost estimation, quoting, pricing, and change management. You will also gather and
• document customer requirements, contribute product insights based on customer experience, and help

develop scalable professional services processes as our global customer base grows.

• Location & Work Model
• Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
• 10–20% travel to customer sites for onboarding, training, or strategic reviews
• Flexible schedule; occasional evening/weekend availability for urgent customer needs

Responsibilities

• Customer Relationship Management
• Develop customer implementations that promote retention, loyalty, and long-term account health
• Support customers through the full lifecycle — from pilot to active production — ensuring smooth
• transitions
• Lead customer support activities for cost estimation, quoting, pricing, and change management
• modules
• Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic
• markets
• Identify and pursue opportunities for subscription go-lives, upsells, and account expansion
• Technical & Domain Expertise
• Gather and document customer requirements for business processes including cost/price analysis,
• supply chain management, sales and material forecasting, and production capacity
• Understand and debug complex automotive cost models in collaboration with customers
• Work with customers to ensure productive use of Campfire software and maximize ROI
• Process & Team Collaboration
• Develop professional services processes that drive efficient, standardized outcomes across a
• growing customer base
• Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the
• Campfire solution roadmap
• Maintain accurate documentation of customer requirements, interactions, and action items in the
• CRM
• Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality
• outcomes

Requirements

Core Competencies

• Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
• Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
• Strong problem-solving skills — able to work through complex issues independently and with a team
• Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
• Ability to thrive in a fast-paced, collaborative startup environment
• Strong mathematical aptitude; comfortable with financial or cost-based analysis
• Eagerness to learn and adapt to new tools, processes, and customer environments
• Experience delivering training and support across multiple geographic markets
• Ability to understand and work within complex automotive cost models
• Background collaborating with product development teams to ideate and implement scalable
• solutions
• Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
• Automotive industry knowledge preferred
• Work Experience
• 4+ years of relevant experience in a customer-facing role — professional services, customer support,
• or system implementation
• Experience in the computer software or SaaS industry highly desirable
• Experience with cost models in Microsoft Excel or similar software packages

Education

BA/BS degree in Finance, Business, Engineering, or a related discipline

Benefits

All your information will be kept confidential according to EEO guidelines.

About the Company

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change