Implementation Engineer Intern

Implementation Engineer Intern at Tars in United States.

Role Summary

This is a remote position.

Responsibilities

1. Onboard new clients and implement AI agent solutions best suited for their needs.
2. Guide customers through technical setup including integrations, configurations, and workflow optimization
3. Troubleshoot implementation challenges and provide creative solutions to complex customer problems
4. Liaise with external and internal stakeholders - bridge between customer SPOCs and internal product/tech teams for integrations and deployments
5. Ticketing - address escalations and meet administrative ticket SLAs with the solution team's assistance
6. Become a conversational AI expert - proactively analyze customer data, propose solutions, and suggest next steps to increase value

Interview Rounds

1. Assignment and Profile Evaluation
2. Interview with the CSM and Founders
3. 1 week of working together with the Team

Requirements

Join our Customer Success team as an Implementation Engineer Intern and play a crucial role in helping our customers successfully deploy AI agents that transform their operations. You'll work closely with Customer Success Managers to guide clients through their AI implementation journey, ensuring smooth adoption and maximum value realization.

• This is a 6-month internship program designed to develop you into a full-time Implementation Engineer.
• Who is a good fit?
• Experience: Recent graduate in Engineering, Computer Science, or related field, or 1 year of experience in a similar role
• Technical curiosity - comfortable with APIs, integrations, and learning new technologies (not required to be a developer)
• Problem-solving mindset
• Strong communication skills
• Customer-first attitude
• Detail-oriented
• Collaborative spirit
• Familiarity with SaaS tools, APIs, or automation platforms (bonus: AI/ML exposure)

Benefits

• Compensation and Structure
• Stipend: INR 30,000/month
• 6-month internship program designed to develop you into a full-time Implementation Engineer
• Work mode: Remote
• Shift Timings
• Rest of the World: 12 PM - 9 PM
• North America: 3 PM - 12 AM
• Team Dynamics and Culture
• Small team across sales, customer success, and marketing
• Promotion based on performance
• Culture founded on respect, transparency, accountability, collaboration, and radical candour
• Obsessed with communicating well with users and within the team
• Lean, iterative improvements; success measured by value created for customers and company
• Curious team that keeps up with the latest tech and industry trends

About the Company

Team Dynamics and Culture

You will work with a small team of people across sales, customer success, and marketing functions.Opportunities for promotion based on performance - we don't believe in arbitrarily keeping you in the same position for a fixed amount of time. If you perform, we promote and give you more responsibility.Our culture is founded on respect, transparency, accountability, collaboration, and feedback with radical candour.We're obsessed with communicating well with our users as well as within the team. We love lean, iterative improvements, and success is measured by the value we create for our customers and the company.We are a team of curious people who strive to keep up with the latest technology and industry trends. Tars is the place to be if you are a curious person as there is a culture of never ending knowledge sharing and in the team.