HR Time and Attendance Analyst

Role Summary

PrestigePEO is seeking a client-focused, HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.

You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions , and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience.

Responsibilities

Client Support & Troubleshooting

• Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
• Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
• Guide clients through system navigation, functionality questions, and problem resolution in real-time.

System Configuration & Administration

• Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
• Support onboarding of new clients and system users within timekeeping platforms.

Reporting & Feedback

• Track, log, and report on client interactions, open issues, and resolutions using internal systems.
• Identify patterns or recurring issues and suggest improvements to workflows or training materials.

Requirements

Required Experience & Qualifications

1–3 years of experience with timekeeping, HRIS, or payroll systems.

Experience working with a time and labor management system

• Prior experience in a client-facing role, with a strong focus on customer service and communication.
• Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.

Key Skills & Competencies

• Excellent verbal and written communication skills with a strong customer service orientation.
• Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
• Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
• Self-motivated with the ability to work independently and as part of a cross-functional team.
• Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.