Housing Officer

Role Summary

• Work in a values-driven team committed to creating a world without housing
• Purpose-driven national not-for-profit organisation
• Enjoy a varied role with opportunities to learn and grow

What you’ll be doing.

As the Housing Officer, you will manage a range of tenancy and property management activities, including rent collection, arrears recovery, tenancy sign ups, lease and rent reviews, condition reports, exits, maintenance liaison and Tribunal or Court representation where required.

Responsibilities

Day to day, you will

• Manage rental collection and arrears recovery processes in a timely and accurate manner.
• Conduct condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit procedures.
• Liaise with asset teams regarding tenanted and vacated property maintenance.
• Coordinate reporting, complaints, compliance, quality and accountability requirements to CHL standards.
• Maintain accurate property and tenancy data across required systems.
• Represent CHL at Tribunal or Court as required.
• Provide information and advice to tenants to support sustainable tenancies.

Requirements

• At least two years’ experience in a similar housing, tenancy or property management role.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• Experience delivering tenancy management, rent, arrears, compliance and customer service activities.
• Awareness of and sensitivity to the needs of people in housing crisis or with complex support needs.
• Strong communication and stakeholder engagement skills, including working with support agencies and government departments.
• Commitment to the right of every person to good quality housing.

A current Driver’s Licence

Above else, we’re looking for people who bring our values to life every day:

Teamwork

• We collaborate, support each other and achieve more together.

Integrity

• We act with honesty, accountability and transparency.

Service Excellence

• We put people first, take initiative and strive to make a positive difference.

Everyone Matters

• We lead with empathy, respect and inclusion, valuing every person and perspective.

What’s in it for you.

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.
• Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Additional Information

Please note the advertising closing date is indicative only. CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way. Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role. CHL is managing this recruitment process directly, so we kindly ask that recruitment agencies do not contact CHL or our hiring managers regarding this opportunity. If agency support is required, we’ll be in touch directly.