Healthcare Customer Service Representative - BGC

Role Summary

This is a remote position.

Our client is looking for a dedicated and empathetic Full-Time Customer Service Representative to join their team. They are a recognized leader in the healthcare technology sector, having demonstrated significant growth and a commitment to innovative patient solutions in recent years.

Responsibilities

• Manage a high volume of inbound customer calls with a patient and friendly demeanor.
• Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries.
• Accurately document all customer interactions and details in their Salesforce CRM system.
• Efficiently problem-solve in real-time while conversing with customers and taking notes.
• Escalate complex issues to the appropriate internal teams when necessary.
• Assist new clients with the onboarding and setup process.
• Answer frequently asked questions and guide customers to relevant resources.

Requirements

• Prior experience in an inbound customer service role (phone-based).
• High proficiency in both spoken and written English.
• Demonstrated ability to multitask effectively, including typing and navigating systems during calls.
• A patient, empathetic, and confident communication style.
• Experience in a healthcare, Medicare, or medical device setting is highly preferred.
• Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.

Benefits

• Full-time
• 100% remote position.
• The client offers a competitive compensation package and the opportunity to be part of a mission-driven company that values its team members and their impact on patient lives.